About Comfort Matters
We are Brent and Josh. Between us we have 35 years of experience in HVAC, and in 2019 we started Comfort Matters to give every customer a professional, personal experience.
Our story
Comfort Matters grew out of a passion for the HVAC craft and for personal customer service. After years at different HVAC companies, seeing how different businesses were run, Brent and Josh felt they had the right recipe for customer satisfaction, and in 2019 Comfort Matters Heating and Cooling was born.
“We gathered our money and purchased an old dodge van for $1,400 and the dream began. It wasn't pretty but it worked”Brent and Josh
It has been hard work, and Comfort Matters has stayed true to its word. The happiness of our customers is what keeps us going and growing.
Full circle
The person who visits your home to give you options is often the same person who installs the system. Sales, service, installation, maintenance and follow-up come from the same small team, which makes for a full circle experience.
A family company
Comfort Matters is a family-run company, and we extend that same family feeling to our customers. When you choose us, you are family, and we take care of our family.
The team
Josh Rose
Co-founder and co-owner, General Manager
Josh has over a decade in the HVAC field. He earned his refrigeration certification at the Lindsay Cooper School of Refrigeration, then his gas certification and his oil NORA certification at the New Hampshire School of Mechanical Trades. He is a husband and a father of five, and he treats each customer as family.
Jessica Rose
Customer Service Manager
Jess takes customer calls, schedules appointments and writes the company's marketing, drawing on her B.S. in business and music and years of client care. She is married to Josh, and they share five children.
Brent Kilgore, CSE
Business Manager
Brent started in HVAC in 2002, studying HVAC and stationary engineering with the National Association of Power Engineers Educational Foundation in the Washington, DC area, and attended George Mason University with a focus on sustainability. He and his wife Emily have seven children.
The van
Staying current
We use technology to keep in close touch with our customers and with our team, and we stay on the cutting edge of HVAC development to offer the best solutions. We are always looking for new ideas to help our customers, because your comfort matters to us.
Credentials
I can't say enough about this company! Prompt response to my original inquiry, answered all my questions when stopping by to discuss and later quote me for an install, the install was flawless and meticulous. Josh was great to interact with and Jessica always had quick answers to anything I might think of. I am feeling totally spoiled this summer with our new, whisper quiet mini splits! I especially love how Josh made the exterior of the house look nice and neat and was so mindful of how he put up the duct work. Thank you guys so much!
Comfort Matters replied: Thank you for your kind words, Kristin! So glad you are loving your minisplits!
I had an amazing experience with Comfort Matters. Jess responded to my messages on the weekend and got me all set up for an early appointment on Monday to make sure my heating system was all set after some issues over the weekend. She was super nice and very responsive. James came and was so informative. Walked me through everything, answered all my questions and was just truly kind! (plus, he didn’t judge my basement of spiderwebs 😊) I cannot wait to use this team again for a quote on mini splits as well as I have been searching for a local company. Highly recommend this team!
Comfort Matters replied: Thank you for the kind comments, Amanda! Reach out anytime! 😊
Talk to us
Tell our assistant what is going on with your heating, cooling or hot water and it will pass the details to the team. Or call the office.
- Concord
- Loudon
- Central New Hampshire